Returns & Exchanges
At K9 Ballistics®, we stand behind the durability and quality of our gear with a 30-day satisfaction guarantee. If your purchase doesn't meet your expectations or fit perfectly, we offer a streamlined return and exchange process to ensure you and your dog are completely satisfied.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Package and Ship
Securely pack the items in their original condition and drop the package off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing